Hi, everyone.  I called back the faculty member's assistant and told her
what I had found out from other libraries that subscribe in either
electronic or print form, but they still didn't believe me.  I offered
to call the publisher and spoke with a very nice woman who retrieved a
copy off of the shelf and told me that the one page article is indeed
the entire article.  Then, I called back the department.  I don't think
they are "satisficed" but what else is there to do?

Barbara