I've used a couple of options. The ZenMate (https://zenmate.com/) browser plugin is pretty easy. They sell it as a privacy tool and to circumvent geo-restrictions, but neither are that important for testing - you just want a different IP. I've also had success with Windscribe (https://windscribe.com/). Both have free options. That's aside from turning off wi-fi on my iPhone and testing from my mobile carrier's network.

We also use EZproxy. Any testing for off-campus is done by e-resources staff. I don't know of reference or access services staff testing off-campus access when a problem is reported.

Mark

Mark D. Winek
Unit Head, Electronic Resources & Serials
Georgetown University
Joseph Mark Lauinger Memorial Library
37th & O Streets, NW
Washington, DC 20057-1174
Phone: (202) 687-0774
Fax: (202) 687-7503

On Tue, Apr 24, 2018 at 3:43 PM, Early, Michelle <early@xavier.edu> wrote:

We are trying to figure out the best way to check off campus access of our electronic resources when we are ON campus. We use EZ Proxy for authentication off campus. If you would share how your institution checks access when your users call with problems, or when you are performing setup or general checking of resources.

If you could also say who performs the checking when problem notices come in. Is it the electronic resources person, reference librarian on duty, help desk person … ?

Thank you for your input.

Michelle Early

Electronic Resources Librarian

Xavier University

Cincinnati, Ohio 45207

513-745-4817

Research Consultation: http://www.xavier.edu/library/ask-a-librarian/Schedule-a-Consultation.cfm

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