At Smith College, we use a service called Private Internet Access (https://www.privateinternetaccess.com/). It is a VPN, and is super easy to turn on and off to test  access.  I (the eResources Librarian) do most of the testing of off campus access issues for our library, although our web specialist also tests occassionally.  In practice we've found this tool to work well on Macs but had some issues on Windows machines.

-Rose

On Wed, Apr 25, 2018 at 8:35 AM, Webb, Paris <webbp@marshall.edu> wrote:

We also use EZ Proxy for authentication. 

 

In addition to my regular desktop work PC, I have a second PC that is intentionally not placed on our network and has an outside connection. 

I requested this specifically so I could troubleshoot problems with resources when they are reported and check that proper set up has been done for new resources.

 

Most of our reference staff have personal mobile devices they can use to check if someone reports an issue.  If needed, the issue is then passed on to me for resolution.

 

Best regards,

 

 

Paris E. Webb, Associate Professor | Digital Resources/Systems Support Librarian| Marshall University Libraries |Huntington, WV 25755| 304-696-3511| webbp@marshall.edu

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Early, Michelle
Sent: Tuesday, April 24, 2018 3:44 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Checking off campus access of E-Resources

 

We are trying to figure out the best way to check off campus access of our electronic resources when we are ON campus.  We use EZ Proxy for authentication off campus.  If you would share how your institution checks access when your users call with problems, or when you are performing setup or general checking of resources. 

If you could also say who performs the checking when problem notices come in.  Is it the electronic resources person, reference librarian on duty, help desk person … ?

 

Thank you for your input.

 

Michelle Early

Electronic Resources Librarian

Xavier University

Cincinnati, Ohio 45207

513-745-4817

Research Consultation: http://www.xavier.edu/library/ask-a-librarian/Schedule-a-Consultation.cfm

    cid:image001.png@01CF54CA.6782B520

 

 

 

 

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--
Electronic Resources Librarian
Serials and Electronic Resources
Discovery and Access Services
Smith College Libraries
Northampton MA 01063-6310
tel.: (413)585-2984
email: rreynold@smith.edu

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