I'm pretty sure we just pay it. Though we tend to follow up with the vendor as soon as we notice the lack of an invoice, something simple like, "FYI, we have not received an invoice for our 2017 subscription -- can you send another?" Most of our subscriptions
are handled through an agent though.
Beth M. Johns, MLIS
E-Resources Librarian
Saginaw Valley State University
Melvin J. Zahnow Library
We just pay up. We don’t have a formal policy, but we do have a reputation that we need to uphold.
Best regards,
Stephanie
Stephanie H. Wical
Electronic Resources & Acquisitions Librarian
Mugar Memorial Library
Boston University
771 Commonwealth Avenue
Boston, MA 02215
Phone: 617-358-3967
E-mail: wical@bu.edu
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Mark Winek
Sent: Monday, March 27, 2017 10:41 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] retroactive invoicing
What do you do when a vendor fails to invoice you for a subscription, then retroactively charges you during the next subscription term?
We've had a few cases of this lately: a vendor fails to invoice us for a subscription. Entering the next subscription term, they come to invoice us for the new term and notice that they failed to invoice the for the previous term. Therefore, they decide to invoice for the upcoming subscription term and for the previous subscription term.
How do you handle the vendor in this case? Does your institution have policies on how to manage these issues?
Thank you!
Mark Winek
Georgetown University
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