We just pay up. We don’t have a formal policy, but we do have a reputation that we need to uphold.

Best regards,

Stephanie

Stephanie H. Wical

Electronic Resources & Acquisitions Librarian

Mugar Memorial Library
Boston University

771 Commonwealth Avenue
Boston, MA 02215

Phone: 617-358-3967

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Mark Winek
Sent: Monday, March 27, 2017 10:41 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] retroactive invoicing

What do you do when a vendor fails to invoice you for a subscription, then retroactively charges you during the next subscription term?

We've had a few cases of this lately: a vendor fails to invoice us for a subscription. Entering the next subscription term, they come to invoice us for the new term and notice that they failed to invoice the for the previous term. Therefore, they decide to invoice for the upcoming subscription term and for the previous subscription term.

How do you handle the vendor in this case? Does your institution have policies on how to manage these issues?

Thank you!

Mark Winek

Georgetown University

To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1