Hi Jason,

With the disclaimer that we are not using 360 link, have you looked at the possibility that the proxy is the point at which things shut down? What you describe does sound like the sort of thing that would happen if the request is getting passed through a proxy server and there is an issue of firewalled ports. It might be worth looking at the individual computer’s security settings. Here is an article I found explaining how to modify application-level firewall settings: https://support.apple.com/en-us/HT201642

Best,

Monica Ihli

ORCID: 0000-0001-6907-6167

Hodges Library, University of Tennessee

United States of America

Office Phone: 1+ 865.974.2885

Email: mihli1@utk.edu

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Jason Skoog
Sent: Monday, July 18, 2016 11:51 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] 360 link articles on mac

Hi,

Has anyone had trouble accessing 360 link articles on macs? I've seen the problem twice, but ProQuest isn't able to recreate it on their end.

After the student hits 360 link, the 360 link sidebar helper appears, but the actual article doesn't. The student can click anywhere in the sidebar helper, like "Browse Journal." I've tried it without the sidebar helper, and the article won't appear.

The connection always times out.

Jason Skoog

Archivist and Systems Librarian
Viterbo University, La Crosse, WI
608-796-3262

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