Thanks to everyone for the responses. I’ve been in touch with Ingenta, and they suspect network congestion is causing some of the problems. They are looking into this to see whether
they can do anything to make it better. We can now retrieve articles again.
Dean James, Associate Professor
Head of Serials/ERM, Rowland Medical Library
University of Mississippi Medical Center
2500 North State Street
Jackson, MS 39216
T: 601-984-1277 | F: 601-985-4569
ddjames@umc.edu
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Chenwei Zhao
Sent: Thursday, March 10, 2016 9:49 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] IngentaConnect issues
We are getting "internal server errors" for the PDFs and "page rendering errors for the HTMLs.
University of Connecticut Libraries
2016-03-10 10:15 GMT-05:00 Prefontaine, Susan <sprefont@buffalo.edu>:
Same here. Loading, but very slow to do so.
Susan Prefontaine
Electronic Resources Coordinator
e-Resource Team
University Libraries
University at Buffalo/SUNY
134 Lockwood Library Building
Buffalo, NY 14260-2210
716-645-8581
716-645-5955 fax
sprefont@buffalo.edu
From: Serials in Libraries Discussion
Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Dean James
Sent: Thursday, March 10, 2016 10:11 AM
Thanks, Charlie.
Dean James, Associate Professor
Head of Serials/ERM, Rowland Medical Library
University of Mississippi Medical Center
2500 North State Street
Jackson, MS 39216
T:
601-984-1277 | F:
601-985-4569
ddjames@umc.edu
Hi Dean,
I just tried accessing articles from a couple random Ingenta journals we subscribe to and the full text seems to be loading a little slower than normal but it ends up loading after
perhaps 15-20 seconds.
Charlie Remy
Assistant Professor
Electronic Resources and Serials Librarian
University of Tennessee at Chattanooga Library
UTC-Dept 6456
600 Douglas St.
Chattanooga, TN 37403
charlie-remy@utc.edu
Tel. 423-425-4470
Is anyone else experiencing issues with content on the IngentaConnect platform? When I try to access either the full HTML
or a PDF of an article in one of our subscribed journals, all I get is a blank screen. Our Adobe is up-to-date, so it’s not that.
Dean James, Associate Professor
Head of Serials/ERM, Rowland Medical Library
University of Mississippi Medical Center
I
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