Job Summary

Under the general supervision of the SCELC Director of Financial Operations, provide substantial support in managing the e-resource licensing operations of the SCELC office.

Duties and Responsibilities

1.             Manage quotes, orders, and renewals of e-resources (emphasizing e-journals) in accordance with license agreements and deadlines. This includes establishing new purchases and subscriptions for libraries, ensuring access with vendors, and working with vendors and subscription agents to perform renewals accurately.

2.             Provide information on and clarification of e-journal package contents and licensing terms.

3.             Work with libraries and vendors to resolve ambiguities and errors related to license addenda for e-journal vendors, and process approval of addenda and vendor order forms expediently.

4.             Process invoices from vendors for all e-journals, communicating with vendors, libraries and SCELC management to resolve issues in accordance with deadlines.

5.             Invoice SCELC libraries for electronic resources, membership dues and administration surcharges. Export resulting invoice data from the SCELC internal operations database (“WISDOM”) into QuickBooks Online.

6.             Investigate and resolve issues presented by vendors or libraries, particularly regarding acquisitions and invoicing. In doing so, communicate and consult with libraries, vendors, and SCELC staff.

7.             Create reports from WISDOM for use by libraries and vendors as well as internally within SCELC.

8.             Assist SCELC staff in maintaining administrative and membership records, database subscriptions, and prospective database subscription files, both in paper and online in WISDOM.

9.             As a member of the Business Services unit, perform annual renewals of e-resources by updating pricing models within WISDOM, confirming subscriptions with vendors and in WISDOM, and resolving customer service queries.

10.       As a member of the Business Services unit, produce Master Renewal Order Forms for annual distribution to members. Manage the additions, cancellations and the revisions resulting from member responses to each Master Renewal.[DL1] 

11.       Work with SCELC committees as assigned.

12.       Contribute actively to the organization through feedback and suggestions regarding the workflow, procedures, and systems used at SCELC.

Job Requirements

1. Ability to utilize analytical skills to solve problems and to adapt and work with exceptions as they arise.
2. Ability to organize and file in both physical and digital formats.
3. Ability to use various applications and programs, such as QuickBooks, Filemaker Pro, Microsoft Word, and Microsoft Excel.
4. Ability to follow guidelines and instruction while meeting deadlines and working with extreme attention to detail.
5. Ability to work independently, and to work effectively and collaboratively with SCELC staff, SCELC committees, libraries, and the vendor community.
6. Provide friendly and clear communication, verbal and written, to SCELC clientele and vendors.

Qualifications and Specifications

1.         Preferred degree: MLIS or equivalent, or at least three years of related library or library vendor experience.

2.         Demonstrated effective interpersonal, verbal and written communication skills, particularly related to problem resolution.