Hi Barbara,
We were given a list of publishers that we had to contact directly with IP addresses. We still have the same problem occasionally. To my knowledge we have
registered at the publisher site if it is necessary and we do send screen shots. Our Systems Manager takes care of the URL’s and I don’t think that this is the problem. Based on the responses that we are getting, it seems that we are doing everything that
you have suggested. I will pass all of this information on to our Systems Manager.
Thank you,
Paulette Thompson
Periodicals Supervisor, Regent University Library
1000 Regent University Drive LIB 109
Virginia Beach, VA 23464-9892
Office: 757.352.4163| Fax: 757.352.4179
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Barbara Pope
Sent: Friday, November 14, 2014 11:15 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Ebsco AtoZ
Hi, Paulette. Do the publishers have your up to date ip addresses? Even though you may give your ips to EBSCO, with some publishers, you must give it directly to them. Do all
of the urls on your library's website have a proxy string at the front? Also, have you done all the registration processes for each publisher? Also, if you are getting some kind of error message, it helps to make a screen shot of it and email it to the publisher
to see if they can troubleshoot the problem. Sometimes the standard url for accessing a resource is not the url that you need to be using, as you may need to use one that has some kind of code indicating your institution.
Sincerely,
Barbara M. Pope, MALS
Periodicals/Reference Librarian
Pittsburg State University
Pittsburg KS 66762
620-235-4884
From: Serials
in Libraries Discussion Forum
[mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Paulette Thompson
Sent: Friday, November 14, 2014 8:42 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Ebsco AtoZ
We are having difficulty accessing our electronic journal subscriptions that are available only through the publisher sites. This has been an issue since
the day we began using Ebsco AtoZ. Has anyone else had the same problems? If so, were you able to resolve this issue. We have made multiple calls for each incident to our Ebsco customer services rep, Ebsco’s technical services department, and the publisher
only to be given the run around most times.
Paulette Thompson
Periodicals Supervisor, Regent University Library
1000 Regent University Drive LIB 109
Virginia Beach, VA 23464-9892
Office: 757.352.4163| Fax: 757.352.4179
To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1
To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1
To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1