I have a somewhat related question. Does anyone actively monitor whether or not content is missing from individual online subscriptions and, if so, how do you go about doing this? We are a relatively small school with a growing number of online journal subscriptions, purchased individually through EBSCO, Science Direct and OVID. As more of our content is available online only, we’ve become concerned about both the continuation of content and about the coverage to past issues being dropped. We have always monitored receipt of print issues, do we in any way need to be concerned about the same for online journals?

Diana Jacobson, MLIS

Library Assistant

M. B. Ketchum Memorial Library

Marshall B. Ketchum University

2575 Yorba Linda Blvd. | Fullerton, CA 92831-1699

714.449.7440 | Fax 714.879.0481

djacobson@ketchum.edu | www.ketchum.edu/library

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Mann, Sanjeet
Sent: Thursday, September 25, 2014 10:31 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] How long does it take to resolve problems with missing database content?

Dear SERIALST subscribers,

For the last three months I've been corresponding with Ebsco support staff about missing content from a journal aggregated in the Omnifile and Education Research Complete databases. As of this morning's email, the problem is still not solved, motivating me to ask you all what you do when you become aware that content is missing from an aggregator database. Do you report the problem to technical support, or just fill the requested item via ILL and let it go? If you do try to get it fixed "properly", how long does it take from the time your library user reports the problem to the time the vendor writes back to say the content has been loaded?

Thanks for considering this question,

Sanjeet Mann

Arts and Electronic Resources Librarian

Armacost Library, University of Redlands

(909) 748-8051

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