Dear SERIALST subscribers,

For the last three months I've been corresponding with Ebsco support staff about missing content from a journal aggregated in the Omnifile and Education Research Complete databases. As of this morning's email, the problem is still not solved, motivating me to ask you all what you do when you become aware that content is missing from an aggregator database. Do you report the problem to technical support, or just fill the requested item via ILL and let it go? If you do try to get it fixed "properly", how long does it take from the time your library user reports the problem to the time the vendor writes back to say the content has been loaded?  

Thanks for considering this question, 

Sanjeet Mann

Arts and Electronic Resources Librarian

Armacost Library, University of Redlands

(909) 748-8051

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