I generally contact the publisher after we receive our first print copy. When I have a title through EBSCO with electronic access, I usually take the account number off the mailing label and email that with the other mailing label information to the publisher and tell them that we paid through EBSCO. If it is IP authenticated I send our IP range. Nine times out of ten  that is all of the information the publisher needs to get electronic access set up. The last ten percent usually need EBSCO’s check number (which your rep should have).  I have noticed that there are problems with keeping continuous access. Sometimes when the subscription renews they forget to grant us access to the new editions. This seems to be especially true with Metapress authenticated titles.

 

Beth Vernaci

Research Librarian

AFSCME Information Center

202-429-1057

bvernaci@afscme.org

 

 

 

 

 

I agree that our EBSCO rep has been wonderful at getting most of these set up for us. However, our rep sent me a spreadsheet of titles for which the publishers required direct contact from the subscriber, and it was quite a long list. Those are the ones we have had the most trouble with because they require direct contact, but then once I contact them they require information about the payment that only the EBSCO rep has, or else they simply don’t respond to any emails or don’t provide accurate contact information. I finally got the last of my January start date subscriptions accessible in April.

 

 

Jennifer C. Williams

Electronic Resources & Collection Development Librarian

J.F. Drake Memorial LRC

Alabama A& M University

jennifer.williams@aamu.edu

256-372-5042

 

 

 

 

Our process is basically the same – place the order, then set reminders of some kind to check for access. We have the same problem of usually not being notified when our access is “turned on.” Although some publishers are good about sending “Welcome to Journal X” emails.

 

I’ve noticed the time lag seems to vary by publisher. If we’ve ordered a new title from a publisher we already deal with, we sometimes have access a few days after placing the order. If it’s a small publisher that’s new for us, it can take two or three months.

 

The only difference from what Jessica and Caitlin describe is that if I’ve placed the order through EBSCO, and we don’t have access by a month after the EBSCO invoice date, I let my EBSCO Customer Service Rep know there’s a problem. I do not generally contact the publisher directly about a new title if it’s an EBSCO-managed subscription. That’s what our service fee with EBSCO is for, plus our EBSCO rep (Joanne Deluca in the Northeast) is wonderful. The few times we haven’t had access in a reasonable period after placing the order, we get access within a very few days after I contact Joanne, sometimes in a few hours.

 

--Arabella

 

------------

Arabella Holzapfel

Electronic Resources Manager and Library Systems Specialist

Middlebury College Library

110 Storrs Ave.

Middlebury, VT 05753

holzapfe@middlebury.edu

802-443-5284

 

 

 

 

You are right!  It is time-consuming and often a little frustrating that publishers rarely if ever contact you, the subscriber.  It is usually up to you to do the contacting.  I usually wait till payment is made, then do the same as you:  follow-up, sometimes several times.  Often it is a process of back and forth emails; depending on the publisher;  they vary.

 

If there is a better way, I would also like to know.  Just like for print periodicals, it sometimes takes 2-3 months from order to access.

 

 

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Jessica Harris
Sent: Monday, May 19, 2014 12:25 PM
To: SERIALST@list.uvm.edu
Subject: [SERIALST] Process for activating new serials

 

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