Hi Sue,

 

Here at Harrisburg Area Community College, we have been using Wolper ever since I was hired as Library Serials Specialist in 2008.  They are our vendor of choice for all print serials.  I have a wonderful Customer Service Rep who responds quickly to my emails, phone calls, etc. and who hasn’t changed in 6 years.   Ordering, renewing, obtaining pricing, claiming, and viewing invoices for multiple campuses is easy to navigate and understand on Wolper Web. We use another vendor for our online only subscriptions, only because they have more experience with that format.  Please let me know if you have any specific questions I can answer.

 

 

Kristine L. Sekely

Library Specialist, Serials

HACC, Central Pennsylvania's Community College

 

Mailing Address: Library Central Services, One HACC Drive, Harrisburg, PA 17110

Email: klsekely@hacc.edu

Telephone: 717-780-2541

Internal Extension: 212541

Fax: 717-780-1955

 

Website: www.hacc.edu

Mission Statement
Creating opportunities and transforming lives to shape the future - TOGETHER.

Vision Statement
HACC will be the first choice for a quality and accessible higher education opportunity.

 

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Lahey, Sue
Sent: Friday, April 11, 2014 10:20 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] EBSCO customer service

 

Hello,

Does anyone have experience using Wolper Information Services or heard anything about their service?   Here is their website: http://www.wolper.com/

 

Thank you,

Sue

 

 

Susan Lahey, MLS

Instructor

Collection & Content Librarian

Schaffer Library of Health Sciences

Albany Medical College (MC 63)

47 New Scotland Avenue

Albany, NY 12208

***************************

phone: (518) 262-5531

fax: (518) 262-1441

e-mail: laheys@mail.amc.edu

 

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Schofield, Cindy
Sent: Thursday, April 10, 2014 4:12 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] EBSCO customer service

 

Hi all,

 

We’ve had excellent service from WTCox.  Switched from EBSCO to them about 4 years ago and have been extremely happy with service and value.    Not sure who posted about them being purchased but that’s not right, they’ve been around as an independent company for over 40 years.  They do partner with other companies for added value products.  Really great people from top to bottom!

 

*****************************

Cindy K. Schofield, MLS, EdD

TS Division Head

Buley Library, SCSU

203 392-5778

 

From: <Hofstetter>, Robin <Robin.Hofstetter@CINCINNATILIBRARY.ORG>
Reply-To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Date: Wednesday, April 9, 2014 at 4:47 PM
To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Subject: [SERIALST] EBSCO customer service

 

Hello,

 

Does anyone with a huge collection of subscriptions (10,000 or more) prefer WT Cox or another subscription agent to EBSCO? Has anyone found EBSCO to have lacked in customer service since their move to Alabama from the representatives in Chicago? Has anyone ever made a switch of a large collection of subscriptions from one vendor to another?

 

Any help appreciated. 

 

You can email me off the list.

 

Thanks, Robin

 

Robin Hofstetter

Serials Acquisitions Librarian

Public Library of Cincinnati & Hamilton County

513-369-6923

robin.hofstetter@cincinnatilibrary.org

 

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