Hi all,

 

We’ve had excellent service from WTCox.  Switched from EBSCO to them about 4 years ago and have been extremely happy with service and value.    Not sure who posted about them being purchased but that’s not right, they’ve been around as an independent company for over 40 years.  They do partner with other companies for added value products.  Really great people from top to bottom!

 

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Cindy K. Schofield, MLS, EdD

TS Division Head

Buley Library, SCSU

203 392-5778

 

From: <Hofstetter>, Robin <Robin.Hofstetter@CINCINNATILIBRARY.ORG>
Reply-To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Date: Wednesday, April 9, 2014 at 4:47 PM
To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Subject: [SERIALST] EBSCO customer service

 

Hello,

 

Does anyone with a huge collection of subscriptions (10,000 or more) prefer WT Cox or another subscription agent to EBSCO? Has anyone found EBSCO to have lacked in customer service since their move to Alabama from the representatives in Chicago? Has anyone ever made a switch of a large collection of subscriptions from one vendor to another?

 

Any help appreciated. 

 

You can email me off the list.

 

Thanks, Robin

 

Robin Hofstetter

Serials Acquisitions Librarian

Public Library of Cincinnati & Hamilton County

513-369-6923

robin.hofstetter@cincinnatilibrary.org

 

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