I just spoke with my Sales Rep at W.T. Cox today and ask about the rumor of them being bought out by Prenax and he verified what Eleanor said. I will also say that we have been with Cox for 5 years and I’ve had excellent customer service with them. I would highly recommend them to anyone looking to change vendors.

Sandra Thomas

Assistant Professor

Serials/Electronic Resources & ILL Librarian

Southeastern Oklahoma State University

1405 N. 4^th PMB 4189

Durant, OK 74701-0609

580.745.2933

Fax: 580.745.7463

www.SE.edu

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Cook, Eleanor
Sent: Thursday, April 10, 2014 1:17 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] EBSCO customer service

I would like to jump in here and add a correction to the below information. W.T. Cox is a family owned company and was never owned by Prenax. I believe another subscription agency may had been bought by Prenax, possibly Basch, but someone else can confirm that.

I find that both Ebsco and W.T. Cox have good people to work with. I have worked with others as well, but not recently so I wouldn’t want to comment on current conditions elsewhere.

The advice people have given about helping your sales and customer reps do a better job for you is spot on. If you are not getting the service you expect, move on if you can.

Cheers,

Eleanor Cook

Eleanor I. Cook

Assistant Director for Discovery & Technology Services

Academic Library Services -- Joyner Library

East Carolina University

East Fifth Street

Greenville, NC 27858

252-328-2598

252-328-4834 fax

cooke@ecu.edu

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Mina Davenport
Sent: Wednesday, April 09, 2014 4:57 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] EBSCO customer service

Hello,

my collection is no where near that large and I was not happy with their customer service in Los Angeles or Alabama. I switched twice, am still on the 2nd vendor, not too happy with them either. It seems no vendor has that good of customer service anymore. They promise alot to get your business and then don't deliver after just a few months. The one I am with now, the sales rep or whatever he was basically lied to me. Sad.

But good luck. I've heard good stuff about WT Cox though although they are small. Be careful, I think they got bought by Prenax, the first company I dumped after EBSCO.

Mina Davenport, MLS,CT

Medical Librarian

UCSF Benioff Childrens Hospital Oakland

Health Sciences Library
747 52nd Street
Oakland CA 94609 USA

mdavenport@mail.cho.org

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>>> "Hofstetter, Robin" <Robin.Hofstetter@CINCINNATILIBRARY.ORG> 4/9/2014 1:47 PM >>>

Hello,

Does anyone with a huge collection of subscriptions (10,000 or more) prefer WT Cox or another subscription agent to EBSCO? Has anyone found EBSCO to have lacked in customer service since their move to Alabama from the representatives in Chicago? Has anyone ever made a switch of a large collection of subscriptions from one vendor to another?

Any help appreciated.

You can email me off the list.

Thanks, Robin

Robin Hofstetter

Serials Acquisitions Librarian

Public Library of Cincinnati & Hamilton County

513-369-6923

robin.hofstetter@cincinnatilibrary.org

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