We have EBSCO and get support from the LA office. LaTisha La Rue is our fantastic rep. She is responsive and effective. Also, whenever a problem child comes up, 99% of the time she’s got it right, and I’m the one who’s confused.

 

We’ve had occasion to work with Betsy Gardiner (ILS issues) and Megan Cotton (invoicing) from EBSCO as well, they are good too.

 

Diane Westerfield, Electronic Resources & Serials Librarian

Tutt Library, Colorado College

diane.westerfield@coloradocollege.edu

(719) 389-6661

(719) 389-6082 (fax)

 

 

 

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Linda Wobbe
Sent: Thursday, April 10, 2014 8:28 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] EBSCO customer service

 

Hi,

We also switched a smaller 1,500 title collection -to Swets. Switching is hard, receipts get bungled up because vendors expect payment from the old company. We've been happy with Swets, though. We've been with them for 4 years, I think. Customer service is centralized, but like others, we can contact our sales rep or a manager for problems or specialized situations, respectively. 

Linda Wobbe

Head, Collection Management

Saint Mary's College of CA

LWobbe@stmarys-ca.edu

Sent from my iPad


On Apr 9, 2014, at 1:47 PM, "Hofstetter, Robin" <Robin.Hofstetter@CINCINNATILIBRARY.ORG> wrote:

Hello,

 

Does anyone with a huge collection of subscriptions (10,000 or more) prefer WT Cox or another subscription agent to EBSCO? Has anyone found EBSCO to have lacked in customer service since their move to Alabama from the representatives in Chicago? Has anyone ever made a switch of a large collection of subscriptions from one vendor to another?

 

Any help appreciated. 

 

You can email me off the list.

 

Thanks, Robin

 

Robin Hofstetter

Serials Acquisitions Librarian

Public Library of Cincinnati & Hamilton County

513-369-6923

robin.hofstetter@cincinnatilibrary.org

 

 

 

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