Hi,

We also switched a smaller 1,500 title collection -to Swets. Switching is hard, receipts get bungled up because vendors expect payment from the old company. We've been happy with Swets, though. We've been with them for 4 years, I think. Customer service is centralized, but like others, we can contact our sales rep or a manager for problems or specialized situations, respectively.

Linda Wobbe

Head, Collection Management

Saint Mary's College of CA

LWobbe@stmarys-ca.edu

Sent from my iPad

On Apr 9, 2014, at 1:47 PM, "Hofstetter, Robin" <Robin.Hofstetter@CINCINNATILIBRARY.ORG> wrote:

Hello,

Does anyone with a huge collection of subscriptions (10,000 or more) prefer WT Cox or another subscription agent to EBSCO? Has anyone found EBSCO to have lacked in customer service since their move to Alabama from the representatives in Chicago? Has anyone ever made a switch of a large collection of subscriptions from one vendor to another?

Any help appreciated.

You can email me off the list.

Thanks, Robin

Robin Hofstetter
Serials Acquisitions Librarian
Public Library of Cincinnati & Hamilton County
513-369-6923
robin.hofstetter@cincinnatilibrary.org

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