Are you sure you’re thinking of EBSCO? They were founded in and have always been based in Birmingham, Alabama.

I’ve been working with EBSCO since 1993 in three different library systems (public and academic) and have always had great customer service.

Just my two cents. :)
Susan

Susan Kellett Gue

Sr. Library Specialist

Electronic & Continuing Resources

RW Woodruff Library/Emory University

404-727-2588

404-727-6882 (fax)


From: <Hofstetter>, Robin <Robin.Hofstetter@CINCINNATILIBRARY.ORG>
Reply-To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Date: Wednesday, April 9, 2014 at 4:47 PM
To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Subject: [SERIALST] EBSCO customer service

Hello,

 

Does anyone with a huge collection of subscriptions (10,000 or more) prefer WT Cox or another subscription agent to EBSCO? Has anyone found EBSCO to have lacked in customer service since their move to Alabama from the representatives in Chicago? Has anyone ever made a switch of a large collection of subscriptions from one vendor to another?

 

Any help appreciated. 

 

You can email me off the list.

 

Thanks, Robin

 

Robin Hofstetter

Serials Acquisitions Librarian

Public Library of Cincinnati & Hamilton County

513-369-6923

robin.hofstetter@cincinnatilibrary.org

 

 

 

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