my collection is no where near that large and I was not happy with their customer service in Los Angeles or Alabama. I switched twice, am still on the 2nd vendor, not too happy with them either. It seems no vendor has that good of customer service anymore. They promise alot to get your business and then don't deliver after just a few months. The one I am with now, the sales rep or whatever he was basically lied to me. Sad.

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>>> "Hofstetter, Robin" <Robin.Hofstetter@CINCINNATILIBRARY.ORG> 4/9/2014 1:47 PM >>>

Hello,

Does anyone with a huge collection of subscriptions (10,000 or more) prefer WT Cox or another subscription agent to EBSCO? Has anyone found EBSCO to have lacked in customer service since their move to Alabama from the representatives in Chicago? Has anyone ever made a switch of a large collection of subscriptions from one vendor to another?

Any help appreciated.

You can email me off the list.

Thanks, Robin

Robin Hofstetter

Serials Acquisitions Librarian

Public Library of Cincinnati & Hamilton County

513-369-6923

robin.hofstetter@cincinnatilibrary.org

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