Hello.  Please excuse cross-posting. 

We are looking for a Manager for Serials Acquisitions & Management at the Harvard Library.  This position works within the Information and Technical Services (ITS) department.  ITS actively supports the teaching and research mission of the Harvard Library by managing monograph, serial and e-resource acquisitions, metadata creation, and metadata management for the Harvard Library.

As a member of the Electronic Resources & Serials Section under the supervision of the Head of Electronic Resources & Serials and as a member of the ITS management team, the incumbent’s primary focus is to lead and supervise the Serials Acquisitions & Management unit, a unit of thirteen staff that supports the acquisition, receipt, and maintenance of serials and e-resources.  The incumbent works collaboratively with other ITS managers to develop department-wide strategic and operational plans, policies, and best practices for technical services in the Harvard Library.  In addition, the manager provides the leadership and supervision necessary for successful change management and staff retraining. 

View the full position description and application instructions:

http://bit.ly/1cSdNv3

Duties and Responsibilities:
 
Management and Supervision
• Manages a unit within the Electronic Resources & Serials (ER&S) Section:
• As a member of the ER&S management team, participates in developing and implementing policies, procedures, workflows and services of the Unit, in consultation with the Head of  the Head of Electronic Resources & Serials section: 
     -Hires, trains, supervises, and manages performance for full- and part-time support staff.
     -Assigns tasks, plans, directs activities of the unit
     -Works with the Functional Coordinator to create training materials and documentation for staff in the unit, oversees the training of staff and evaluates staff competencies
• Fosters open communication within the unit, documents decisions and discussions as appropriate, and shares information on behalf of the larger organization to foster staff engagement
• Creates an environment that supports staff professional development, encourages staff growth and advocates for resources as needed to position the unit for success
• As a member of a strong, collaborative management team, serves as a backup to the other managers
• Serves as a resource to other departments for their primary functional area and as a secondary resource for general ITS questions
• Interprets and communicates policies, practices and information affecting the Serials Acquisitions & Management unit
• Introduces ideas, plans appropriate communication and training, and ensures effective documentation is in place to implement changes in technical services policies and procedures
• Models professional behavior in the workplace at all times through verbal and non-verbal communication; relates to others in a respectful and collegial manner
• Maintains the confidentiality of all department and University information  

 

Operations and Service Delivery 
• Establishes strong relationships with the campus libraries to ensure continuing relevance of services that meet their needs; collaborates with library colleagues to develop sustainable services within achievable service expectations
• Ensures effective timely, efficient, and quality service to patrons
• Collaborates with Functional Coordinator and Operations and Performance Specialist to develop innovative methods to improve efficiency and productivity of the unit, introducing automation to reduce repetitive activities while ensuring ongoing quality control and adherence to agreed-upon work standards
• Ensures effective, timely and standardized work processes, policies and best practices to provide high-quality and responsive service to library users, coordinating with the Operations and Performance Specialist, the Functional Coordinator, ITS senior leadership, ITS management peers, Shared Services and library colleagues, and other appropriate staff
• Reviews and stays current with vendor service offerings and evaluates value to the Harvard Library organization; makes proposals as appropriate for experimentation and adoption. 
• Develops and directs special projects and initiatives. 
• Contributes to unit goals by performing other duties as assigned
  
Strategic Planning and Leadership 
• Participates in departmental and unit-level strategic planning in consultation with other ITS managers and staff
• Demonstrates accountability and creativity in building strong relationships with internal and external stakeholders 
• Through active engagement with colleagues and initiatives across the Harvard Library system, promotes and participates in campus collaborations that inform technical services.
• Represents the Harvard Library in committees and associations beyond Harvard to offer leadership and contributions to the research library community and the library profession

 

Basic Qualifications

• Master of Library Science or equivalent education or work experience required

• Minimum of 6 plus years of professional experience in academic libraries; Minimum of 2 - 4 years of management experience required; within a combined union and non-union staffing environment strong desirable; Demonstrated success in training, staff development, and performance management required

• Experience with creating and analyzing service standards, policies, procedures and workflows

• Excellent written and oral communication and negotiation skills required

• Ability to manage competing priorities with a positive, constructive, flexible, and cooperative manner required

• Demonstrated facility with technology required, including significant experience with integrated library platforms and bibliographic utilities, and a working knowledge of Microsoft Office applications required   

 

Additional Qualifications            

• Excellent organizational, interpersonal, problem-solving and analytical skills; strong customer service orientation and flexibility to adapt to changing daily priorities

• Ability to work productively and cooperatively in a team environment, with flexibility and versatility , in an evolving work situation required 

• Working knowledge of foreign languages represented within the processing streams of the unit desirable. 

• Able to handle stressful work situations and maintain a professional demeanor when assisting colleagues with problems

• Commitment to be part of a continuous learning environment, updating skills as required to perform job duties

• Ability to supervise staff  in multiple libraries across the library system

• Work is performed in an office environment and may require up to 6 hours of keyboarding a day.