*Apologies in advance for multiple postings.*

ALCTS webinar: Assessment Strategies for Cataloging Managers

Date: November 20, 2013

All webinars are one hour in length and begin at 11am Pacific, noon Mountain, 1pm Central, and 2pm Eastern time.

Description:  Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that we do for our customers. Are we meeting our customers' needs? Are there services that we could provide but currently do not? What are our customers’ priorities? Are we responsive to their questions and issues? Are we working as effectively as we can? This webinar will explore the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do.

Learning outcomes: Participants will learn about a variety of assessment techniques that they can apply in their own libraries.

Who should attend? Catalogers, Cataloging Managers, and Administrators who are interested in developing an assessment plan for cataloging.

Presenter: Rebecca L. Mugridge is Associate Director for Technical Services and Library Systems at the University at Albany, SUNY. She has held prior positions at the Pennsylvania State University, Yale University, Robert Morris University, and the University of Pittsburgh. Ms. Mugridge has a BA in history from Penn State, an MLS from the University of Pittsburgh, and an MBA from Robert Morris University. Her current research interests include technical services assessment and demonstrating the impact of technical services activities on the college, university, and community of scholars.

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Registration Fees:  ALCTS Member $43 ; Non-member $59 ; Group rate (members/non-members) $99/$129 ; International $43

For additional information and access to registrations links, please go to the following website:

http://www.ala.org/alcts/confevents/upcoming/webinar/112013

ALCTS webinars are recorded and registrants receive a link to the recording shortly following the live event.

For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email registration@ala.org. For all other questions or comments related to the webinars, contact Julie Reese, ALCTS Events Manager at 1-800-545-2433, ext. 5034 or alctsce@ala.org.

Posted on behalf of the ALCTS Continuing Education Committee.