UTHSC and UT Knoxville are on the same Elsevier ScienceDirect contract. I think it is only fair to mention that Mary’s initial email to our (UTHSC and UTK) rep was sent to an invalid address. Once this was
corrected, our rep responded immediately and followed up to ensure access was restored. This however does not address any emails she may have sent to their customer service department which is an issue I am discussing with Elsevier.
Micheline
Micheline Westfall
Associate Professor
Head, E-Resources & Serials Management
University of Tennessee
Hodges Library
1015 Volunteer Blvd.
Knoxville, TN 37996-1000
865-974-9489
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu]
On Behalf Of Barbara Pope
Sent: Wednesday, July 10, 2013 4:24 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Elsevier
I guess they don't like the negative publicity?
Sincerely,
Barbara Pope, MALS
Pittsburg State University
Axe Library
Pittsburg KS 66762
620-235-4884
From:
"Jeanette Skwor" <skworj@UWGB.EDU>
To: SERIALST@LIST.UVM.EDU
Sent: Wednesday, July 10, 2013 1:44:46 PM
Subject: Re: [SERIALST] Elsevier
She took the letters right out of my fingers.
J I would say I’ve had, like, a 95% success rate after posting things on Serialst. Once I had a call (from the company)
whilst reading my post!
J
Sincerely,
Jeanette Skwor
Cofrin Library, Serials Dept.
(920) 465-2670
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu]
On Behalf Of Platkowski, Melissa
Sent: Wednesday, July 10, 2013 1:23 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Elsevier
Sometimes complaining loudly on a global listserv gets results, too!
Melissa Platkowski
Electronic Resources Librarian
David A. Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Dr.
Green Bay, WI 54311-7001
P: (920) 465-2764
F: (920) 465-2136
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu]
On Behalf Of Williams, Mary
Sent: Wednesday, July 10, 2013 10:38 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Elsevier
Has anyone developed a successful strategy for receiving help from Elsevier?
Our account rep doesn’t return calls, customer service promises to call back within a few hours and they don’t, and forget email – they’ll respond within one or two business days.
Meanwhile, we have no access to their Freedom Collection, for which we have paid handsomely.
Thoughts??
Mary
Mary Williams (mwill108@uthsc.edu)
Serials Librarian
Room 250
Library and Biocommunications Center
University of Tennessee Health Science Center
877 Madison Avenue, Room 250
Memphis, TN 38163
Phone: (901) 448-5154
FAX: (901) 448-5402
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* You are subscribed to the SERIALST listserv (Serials in Libraries discussion forum)
* Have questions or need help? Contact:
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* For additional information, see
SERIALST Scope, Purpose and Usage Guidelines.
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* You are subscribed to the SERIALST listserv (Serials in Libraries discussion forum)
* Have questions or need help? Contact:
SERIALST-REQUEST@LIST.UVM.EDU
* For additional information, see
SERIALST Scope, Purpose and Usage Guidelines.
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