There was another major loss of functionality with the move from the Highwire platform to the Silverchair platform. Open URL linking (e.g. linking to the journal articles in the list of references) no longer works. It took me months of communicating with the publishers before they admitted this loss of functionality. I don’t think they realized that this would be the case before the move to the new platform. Just like what happened to you, my email directly to Silverchair went unanswered. I’ve just joined the list recently. So if this has been discussed already, please pardon the repetition. Thanks.

 

Mary Ellen Reiter, MS

Electronic Services Librarian

Advocate Library Network

Advocate Lutheran General Hospital

1775 Dempster St.

Park Ridge, IL 60068

 

Phone 847.723.5497

Fax 847.692.9576

mary.reiter@advocatehealth.com

 

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Rothbaum, Ellen
Sent: Tuesday, August 14, 2012 10:37 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Highwire to Silverchair

 

I am downloading our journal usage statistics for 2011 and 2012.  When the journals were mounted on the Highwire platform, we were able to access all of our statistics at once (eg, Chest, American Medical Association titles, Psych Online).  With Silverchair, we have to separately download each publisher’s statistics which is time consuming.  Does anyone have a contact for Silverchair with whom we can discuss this issue?  I sent an email to the contact on the Silverchair site, and have not had a reply.  Thanks

 

Ellen Rothbaum, MS, AHIP

Assistant Director

Daniel Carroll Payson Medical Library

North Shore University Hospital

300 Community Drive

Manhasset, NY 11030

Voice:  (516) 562-4324

Fax:  (516) 562-2865

ellenr@nshs.edu

 

 


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