I use WTCox and I’ve had nothing but a positive experience with them.  I’m not aware of the missing copy bank your referring to but I know they have sent missing issues to me before when I’ve claimed them.  Their customer service is what drew me to them.  We were one of the library’s that fell through the cracks with our previous vendor when they started downsizing and moving their base of operation.  The response time from Cox has been phenomenal.

Sandra Thomas

Serials/Electronic Resources

Southeastern Oklahoma State University

Durant, OK

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Bennett, Karla
Sent: Tuesday, April 03, 2012 2:22 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Jobbers (are they still called that?)

We are considering switching to another company for our magazine subscriptions and standing orders.  Currently, we are using EBSCO. 

WTCox comes to mind, we considered using them a couple of years ago, but decided against them because they seemed to be having problems with their new database.  Would one of their customers, please, give me feedback regarding their customer service and the ease of use of their database.

Something I didn’t care for much, was the fact they won’t allow the customer access to their missing copy bank (mcb).  So many times we have found the issue we need from EBSCO’s mcb, but only after many searches.

Can anyone suggest a different company to use for a public library in the Midwest?

Karla Bennett

Wichita Public Library

223 S Main

Wichita, KS 67202

p: 316-261-8582

f: 316-262-4540

To read fast is as bad as to eat in a hurry. -Vilhelm Ekelund, poet (1880-1949)