Swets is good especially for claiming issues.  They have a robust database!

Vicky

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Bennett, Karla
Sent: Tuesday, April 03, 2012 12:22 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Jobbers (are they still called that?)

We are considering switching to another company for our magazine subscriptions and standing orders.  Currently, we are using EBSCO. 

WTCox comes to mind, we considered using them a couple of years ago, but decided against them because they seemed to be having problems with their new database.  Would one of their customers, please, give me feedback regarding their customer service and the ease of use of their database.

Something I didn’t care for much, was the fact they won’t allow the customer access to their missing copy bank (mcb).  So many times we have found the issue we need from EBSCO’s mcb, but only after many searches.

Can anyone suggest a different company to use for a public library in the Midwest?

Karla Bennett

Wichita Public Library

223 S Main

Wichita, KS 67202

p: 316-261-8582

f: 316-262-4540

To read fast is as bad as to eat in a hurry. -Vilhelm Ekelund, poet (1880-1949)