Good morning,

 

In response to some customer queries raised last Thursday and Friday about Taylor & Francis Online, I wanted to assure you that last Thursday Taylor & Francis noticed and rectified a problem whereby IP addresses had been incorrectly loaded against Pakistan’s INASP Consortium. This occurred as a result of human error and we have put in place procedures to stop this happening again.

 

To those institutions affected by this error, please accept my apologies for any concern this may have caused to you and your library users.

 

With best wishes,

 

Jennifer McMillan
Head of Library Marketing & Communications

Taylor & Francis Journals

email: jennifer.mcmillan@tandf.co.uk

 

Taylor & Francis is a trading name of Informa UK Limited, registered in England under no. 1072954

 

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Kellett, Susan
Sent: 29 July 2011 17:48
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Taylor & Francis.

 

Yesterday ours read Pakistan. We now have an accurate label for our University. I was contacted by someone at T&F yesterday evening and asked to give a screen shot which I did. Hadn't heard anything back but it seems it has been repaired.

 

Susan

 

Susan Kellett Gue

Sr. Library Specialist

Electronic & Continuing Resources

RW Woodruff Library/Emory University

404-727-2588

404-727-6882 (fax)

 

From: Ken Siegert <ken.siegert@FANDM.EDU>
Reply-To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Date: Fri, 29 Jul 2011 12:18:44 -0400
To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Subject: Re: [SERIALST] Taylor & Francis.

 

It must have been a temporary thing that cleared itself up overnight.  

 

When I look at the first 3 emails on this topic that arrived today, I see that they were originally sent out yesterday evening… Michael Bell (July 28, 2011 6:05:37 PM EDT), Sally Smith (July 28, 2011 6:10:18 PM EDT) and Andrea Imre (July 28, 2011 6:45:43 PM EDT).

 

--Ken

 

---------- 

 

Ken Siegert

Acquisitions Assistant

Electronic Resources & Periodicals / U.S. Documents

 

Shadek-Fackenthal Library

Franklin & Marshall College

P.O. Box 3003

Lancaster, PA  17604-3003

 

 

Phone -     (717) 291-4219

Fax -     (717) 291-4160



 

On Jul 29, 2011, at 11:36 AM, Nancy Bennett wrote:



Our access seems to be okay.  We see “Access provided by Carroll University”.  I’m not sure if I should breathe a sigh of relief or worry that it’s heading my way.

 

Nancy A. Bennett

Electronic Resources & Systems Librarian

Carroll University Library

100 N. East Ave.

Waukesha, WI  53186

262-650-4886

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Mark Winek
Sent: Friday, July 29, 2011 9:42 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Taylor & Francis.

 

We're seeing: "Access provided by Institutional Subscription Access" with none of our institutional branding.  Only after logging in with our administrative login does it state "Access provided by American University Library" and show our banner. 

Mark 

Mark D. Winek
Electronic Resources Specialist
American University Library
4400 Massachusetts Avenue, NW
Washington, DC 20016-8046
Phone: (202) 885-3274
Fax: (202) 885-3226
Email: mwinek@american.edu 



From:        Andrea Imre <aimre@LIB.SIU.EDU> 
To:        SERIALST@LIST.UVM.EDU 
Date:        07/29/2011 10:29 AM 
Subject:        Re: Taylor & Francis. 
Sent by:        "SERIALST: Serials in Libraries Discussion Forum" <SERIALST@list.uvm.edu>




Same here.  It has nothing to do with link resolvers.  It’s the T&F banner that has this statement and it does not matter whether you access the site via a linkresolver or just go directly to tandfonline.com 
  
Andrea 
******************************** 
Andrea Imre 
Electronic Resources Librarian 
Southern Illinois University Carbondale 
Morris Library 
605 Agriculture Dr 
Carbondale, IL 62901 
phone: 618-453-4339 
fax:  618-453-3452 
e-mail: aimre@lib.siu.edu 
  
  
  
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kellett, Susan
Sent: Thursday, July 28, 2011 3:51 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Taylor & Francis. 
  
My home screen says: 
Access provided by INASP – Pakistan 
  
Susan 
  
Susan Kellett Gue 
Sr. Library Specialist 
Electronic & Continuing Resources 
RW Woodruff Library/Emory University 
404-727-2588 
404-727-6882 (fax) 
  
From: KR Roberto <kr.roberto@EXCH.DU.EDU>
Reply-To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Date: Thu, 28 Jul 2011 14:42:09 -0600
To: "SERIALST: Serials in Discussion" <SERIALST@LIST.UVM.EDU>
Subject: Re: [SERIALST] Taylor & Francis. 
  
Ditto. 
  
K.R. 
  
K.R. Roberto 
Serials/Electronic Resources Librarian 
Penrose Library 
University of Denver 
2150 E. Evans Ave. 
Denver, CO 80208 
kr.roberto@du.edu 
303.871.3434 (phone) 
  
  
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of McCarthy, Jennifer
Sent: Thursday, July 28, 2011 1:59 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Taylor & Francis. 
  
Same here. 
Fine yesterday, Pakistan this afternoon. 

Jen 
  
  
Jennifer McCarthy 
Edward G. Miner Library 
University of Rochester 
School of Medicine & Dentistry 
601 Elmwood Ave. 
Rochester, NY 14642-0001 
  
  
  
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Susan J Wishnetsky
Sent: Thursday, July 28, 2011 3:07 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Taylor & Francis. 
  
Odd.  My library’s access to Taylor & Francis content now 
seems to be provided by a consortium based in Pakistan, 
according to the banner.  I seem to have access to many 
titles to which we do not subscribe.  Looks like all of our 
subscribed titles are okay, too. 
  
I’m able to log into our account (but the usage report I was 
hoping to find isn’t there yet). 
  
It’s a bit confusing, but I guess I can’t complain, for right 
now.  SW 
  
Susan Wishnetsky 
Assistant Collections Librarian 
Galter Health Sciences Library 
Feinberg School of Medicine 
Northwestern University 
303 East Chicago Avenue 
Chicago, Illinois 60611-3008 
  
PH: 312-503-9351 
FAX: 312-503-2678 
  
  
  

.

 



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