Has anyone experienced poor customer service from CQ Press?  We find it very difficult to deal with them.  We have sent them cancellations which they confirm yet they continue to send the next edition with invoices.  When we try to contact them they indicate they have not received cancellation, ask us to prove that we did the cancellation.  They then refuse to accept return of the physical volumes and insist that we pay the invoice.  They also will not give us the name of an individual to whom we can speak directly.

Germaine Wadeborn

Head, UCLA Library Print Acquisitions

310-206-6780