I cannot see any sort of crisis, monopoly or asymmetric information which would render Swets' pricing nefarious. If, in the judgment of your institution, their charges exceed the benefit of services provided, you can cancel the services and hire competitors. No point in acting like they're Ernestine-the-operator's Bell System ("We don't care. We don't have to. We're the phone company.") or scalping groceries during a flood. They're not.

On Fri, Jan 7, 2011 at 8:42 AM, Melinda Shedlarz <mshedlarz@gmail.com> wrote:

Well, it is a good thing they don't, isn't it since the list hasn't been functional for going on almost a month now.

We may not pay for this list, but I can guarantee you Swets finds other ways to price gouge. It is beyond a disgrace that there has been absolutely zero updates about this from this so called Swets representative. With their resources you'd think fixing a simple error such as this would be within their means.

Melinda J. Shedlarz

On Wed, Jan 5, 2011 at 9:37 AM, Sarah D Tusa <sarah.tusa@lamar.edu> wrote:

To my knowledge, Swets does not charge for using Backserv.

Sarah Tusa
Lamar University

From: "Melinda Shedlarz" <mshedlarz@GMAIL.COM>
To: SERIALST@LIST.UVM.EDU
Sent: Wednesday, January 5, 2011 8:18:18 AM
Subject: Re: [SERIALST] Backserv?

I'm very disappointed that the Backserv list is still not working correctly, and we've had no updates from the Swets representative either since her initial e-mail.

Another example of the corporate big wigs taking our money and running. (Huh??)

Melinda J. Shedlarz