Oh yes – these are my favorite
calls. I have gotten from various publishers. I usually respond with a brief lecture
of journal inflation and cost per download analysis. We will be cancelling a
lot of T & F this year so thanks for the warning.
Diane
Diane Paldan
Serials/Preservation
Materials Processing &
Preservation
Technical Services
135 Science and Engineering
Library
Wayne State University
Detroit, MI 48202
(313) 577-0222
From: SERIALST: Serials
in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of van
Sickle, Jennifer
Sent: Thursday, August 19, 2010 11:49 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Problems with Informa Healthcare
We haven’t gotten phone calls,
but we do get repeated expiration notices in the mail.
Jennifer L. van Sickle
Serials Librarian & Sciences Coordinator
Trinity College Library
300 Summit St.
Hartford, CT USA 06106
860-297-2250 phone
860-297-2251 fax
From: SERIALST: Serials
in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Simonsen,
Lindsay
Sent: Thursday, August 19, 2010 10:56 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Problems with Informa Healthcare
Has
anyone who cancelled journals from Informa Healthcare, had problems with them
calling and asking if we did not renew? We cancelled a lot of
subscriptions from many different vendors, but I’ve never had a vendor be so
relentless in their calls, wondering if we really did not want to renew.
For months we’ve received messages from them and consistently tell them that we
did in fact cancel the two titles they are inquiring about. We’ve even
gone as far as contacting our EBSCO rep, whom we ordered the two titles
through, who contacted the person’s supervisor to tell them that we are not
renewing. Now today I received another call from a different Informa
person wondering the same question.
Has
anybody else had this problem and had any luck making Informa understand that
we don’t want to renew?
Thanks,
Lindsay
Simonsen
Library
Services Assistant
Periodicals
Department
William
McIntyre Library
University
of Wisconsin - Eau Claire
PO
Box 5010
Eau
Claire, WI 54702-5010
phone:
(715) 836-3306