We haven’t gotten phone
calls, but we do get repeated expiration notices in the mail.
Jennifer L. van Sickle
Serials Librarian & Sciences Coordinator
Trinity College Library
300 Summit St.
Hartford, CT USA 06106
860-297-2250 phone
860-297-2251 fax
From: SERIALST: Serials
in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Simonsen,
Lindsay
Sent: Thursday, August 19, 2010 10:56 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Problems with Informa Healthcare
Has
anyone who cancelled journals from Informa Healthcare, had problems with them
calling and asking if we did not renew? We cancelled a lot of
subscriptions from many different vendors, but I’ve never had a vendor be
so relentless in their calls, wondering if we really did not want to
renew. For months we’ve received messages from them and
consistently tell them that we did in fact cancel the two titles they are
inquiring about. We’ve even gone as far as contacting our EBSCO
rep, whom we ordered the two titles through, who contacted the person’s
supervisor to tell them that we are not renewing. Now today I received
another call from a different Informa person wondering the same question.
Has
anybody else had this problem and had any luck making Informa understand that
we don’t want to renew?
Thanks,
Lindsay
Simonsen
Library
Services Assistant
Periodicals
Department
William
McIntyre Library
University
of Wisconsin - Eau Claire
PO
Box 5010
Eau
Claire, WI 54702-5010
phone:
(715) 836-3306