I would like to pass on that we have had a long and positive history
with Ebsco.

They don't have electronic ordering with EDI with III yet as far as I
know but they do work on claims very nicely.

They also have a nice system for working on old claims which sends a
tickler in a function called "claims checker" on their web interface
called Ebsconet where you can make orders, cancellations, modifications
to your orders.  I am not a technical guru but this is a nice interface.

Blessings,

Irma 

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of SERIALST automatic digest
system
Sent: Friday, June 18, 2010 8:00 PM
To: SERIALST@LIST.UVM.EDU
Subject: SERIALST Digest - 17 Jun 2010 to 18 Jun 2010 (#2010-136)

There are 3 messages totalling 867 lines in this issue.

Topics of the day:

  1. Serials subscription vendors (2)
  2. Commercial Digest -- 3 messages

----------------------------------------------------------------------

Date:    Fri, 18 Jun 2010 08:19:56 -0400
From:    Stephen Clark <sdclar@WM.EDU>
Subject: Serials subscription vendors

----- Forwarded message from afarrell@sl.nsw.gov.au -----
     Date: Fri, 18 Jun 2010 15:14:23 +1000
     From: Alice Farrell <afarrell@sl.nsw.gov.au>
  Subject: Serials subscription vendors

Is there any one who can recommend or currently using an effective and 
proficient serials subscription supplier?

We are particularly interested in the ones who can promptly deal with 
issues claims; provide consolidation services; support EDI ordering and 
invoicing in the Innovative Library System.

Please reply to me directly.

Regards

Alice Farrell
Team Leader, Serials Team
Collection Services
State Library of New South Wales
Macquarie St.
SYDNEY NSW 2000
Australia

Email: afarrell@sl.nsw.gov.au
tel +61 2 9273 1490
fax +61 2 9273 1246

www.sl.nsw.gov.au



------------------------------

Date:    Fri, 18 Jun 2010 08:12:41 -0700
From:    Jean Hoar <hoarj@OHSU.EDU>
Subject: Re: Serials subscription vendors

Hi,

We switched to Harrassowitz, headquartered in Germany, this year.  I
have b=
een the print check-in and claims person for 12 years.  We enter claims
on =
their web site manually (vs. electronically).  They automatically send a
co=
nfirmation for each claim entered.  When they claim the issue(s) from
the p=
ublisher, they send notification by email. The information is also on
the c=
laiming screens for the titles. It is too early to say more, but so far
I'm=
 very happy with them.


Jean Hoar
OHSU Library
Mail Code: LIB
3181 SW Sam Jackson Park Rd
Portland, OR 97239-3098

Phone: 503-494-7041
Fax: 503-494-5241
E-mail: hoarj@ohsu.edu



-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list=
.uvm.edu] On Behalf Of Stephen Clark
Sent: Friday, June 18, 2010 5:20 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Serials subscription vendors

----- Forwarded message from afarrell@sl.nsw.gov.au -----
     Date: Fri, 18 Jun 2010 15:14:23 +1000
     From: Alice Farrell <afarrell@sl.nsw.gov.au>
  Subject: Serials subscription vendors

Is there any one who can recommend or currently using an effective
and=20
proficient serials subscription supplier?

We are particularly interested in the ones who can promptly deal with=20
issues claims; provide consolidation services; support EDI ordering
and=20
invoicing in the Innovative Library System.

Please reply to me directly.

Regards

Alice Farrell
Team Leader, Serials Team
Collection Services
State Library of New South Wales
Macquarie St.
SYDNEY NSW 2000
Australia

Email: afarrell@sl.nsw.gov.au
tel +61 2 9273 1490
fax +61 2 9273 1246

www.sl.nsw.gov.au

------------------------------