I have been working for several weeks trying to get a handle on our claims. We have been using EBSCO EDI for a number of years to submit claims; however, we have not been working the Claims Checker as a way to keep track.  As a result, we have been sending out numerous claims for titles and I’m trying to figure out a way to best handle this problem.  Our Customer Service Rep is telling me that we should claim only one time via EDI and work the claims checker thereafter.  However, I have not figured out a way to set this up in our system to stop the automatic claims (we are using Sirsi).  Has anyone figured out how to set the number of times a claim is sent?  For example, we would like to cease claiming an issue after 3 times.  What we have been doing is setting the next date to claim at NEVER in the claims folder. 

Thanks!   

Ophelia Mealy Payne

Serials Cataloging Coordinator

Cataloging and Metadata Services

University of Virginia Library

434-924-0933

434-924-8357 (fax)