We have used Basch for over 3 years now & have just awarded them a contract for the next 3. They deal with the most difficult part of our list: about 50 international & foreign language titles distributed among our main library and 4 of our six branches. They are as good at this as anybody we’ve tried. They do not yet offer EDI through iii Millennium, our ILS, but they do get back to us on claims, often more than once. We are on our third or fourth CSR, though, and this has caused some minor delays.

Yours,

Hugh M. Crane

Ass’t Head of Research Services

Cambridge (MA) P. L.

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Edwards, Mary
Sent: Friday, January 29, 2010 6:21 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Basch subscriptions?

Hello,

Does anyone use these folks?  What is your experience with them?

Kind Regards,

Mary E. Edwards

Director of Library Services

The Art Institute of California - Los Angeles

2900 31st Street

Santa Monica, CA  90405-3035

310-314-6154 (tel.)

meedwards@aii.edu

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