We use Harrassowitz for our non-domestic titles, and overall, I agree that they provide excellent customer service, with two minor exceptions:  I still wish they would use standard 8.5” by 11” paper for their invoices, (!!!) and we don’t see a customer service representative as often as we used to.  (I miss Lorne Kenyon!)  However, the new account representative is very nice, I must say!

We have needed very little claiming for our Harrassowitz titles over the years.  My only other concern has been that we have to identify titles for cancellation rather early.

We’re about to give W.T. Cox a try for some of our maverick subscriptions.  (They are subscriptions the size of schnauzers, but they are subscriptions.)

Sarah Tusa, Associate Professor

Coordinator of Collection Development & Acquisitions

Mary & John Gray Library, Lamar University

PO Box 10021

Beaumont, TX  77710-0021

Ph:   409/880-8125

Fax: 409/880-8225